Privacy Policy

1. Our Commitment to Your Privacy

Welcome to Lakhvad Ankganit. This Privacy Policy outlines how we gather, utilize, and safeguard your information as you engage with our calculator service ("Service"). We are dedicated to processing your data transparently, securely, and in strict adherence to India's Digital Personal Data Protection Act (DPDPA).

To avoid leakage and misuse of this information, we will transfer user data to the following address: https://pt.lakhvadankganit.com.

2. Information We Collect

To facilitate and maintain the Service, we seek your consent to collect the following categories of information. Declining certain permissions might restrict your access to some features.

2.1. Phone Number

Reason for Collection: This information is used for your account's identity verification, serving as the primary security mechanism for your account and ensuring only you can access it.

Protection Measures: Phone numbers are encrypted, stored on secure servers, and access permissions are strictly limited.

2.2. Email Address

Reason for Collection: Your email address will be utilized for account creation, login verification, password reset procedures, and sending crucial service-related notifications and updates.

Protection Measures: Email addresses are encrypted for storage and used solely for the explicit purposes stated above.

2.3. Camera and Photo Information

Reason for Collection: We request this permission to support personalization features. You may choose to take photos with your camera or select images from your device's gallery to use as your account's custom avatar, or as backgrounds for certain interfaces within the application, enhancing your personalized experience.

Protection Measures: Images you choose to upload are encrypted and stored on our secure servers. We will not use these images for other purposes or share them with third parties without your explicit consent. You retain the right to delete or change these images at any time.

2.4. Emergency Contact Information

Reason for Collection: This information serves as an important backup security measure. Should suspicious activity be detected on your account and we are unable to reach you through regular means, we will use this information to notify a trusted contact you have designated, to assist in securing your account.

Protection Measures: Emergency contact information is stored with high-level encryption and will only be accessed in the specific security scenarios described above. We will not use it for marketing purposes or share it with any unauthorized parties.

2.5. User ID / Device ID / Advertising ID

Reason for Collection: These are unique identifiers generated by the device or application. User ID and Device ID are used for security purposes, such as identifying unusual login attempts, preventing fraudulent activities, and ensuring you receive a stable application experience. The Advertising ID (provided by the operating system) may be used to deliver in-app notifications or limited service updates relevant to our services.

Protection Measures: These identifiers are anonymized and pseudonymized, not directly linked to your personal identity. They are stored with encryption and access is strictly limited, ensuring their security and anonymity. You can reset or disable your Advertising ID at any time through your device settings.

2.6. Approximate Location Information

Reason for Collection: We collect your approximate location (not precise GPS data) to provide a localized service experience, for example, to automatically display the correct currency unit, time zone, or suggest localized calculation features based on your region.

Protection Measures: Your location information is approximate and not used for precise tracking. It is aggregated and anonymized, not directly linked to your personal identity, and used solely for optimizing regional services.

2.7. Crash Logs

Reason for Collection: When the application unexpectedly stops working, the system automatically generates and collects anonymous technical data, known as crash logs. This data is crucial for us to diagnose and fix programming errors in the app, thereby improving stability.

Protection Measures: Crash logs contain only technical information (e.g., time of crash, app version, OS version) and do not include any data that can directly identify you personally. These logs are strictly encrypted and used exclusively by the development team for analysis.

2.8. Installed Apps Information

Reason for Collection: We access the list of installed applications to assess the compatibility of this app with other software, identify applications that may cause conflicts or performance degradation, thereby optimizing the app's operating environment and enhancing the user experience.

Protection Measures: This information is anonymized and used solely for internal compatibility analysis and optimization. We do not use this information to create user profiles or share it with third parties.

2.9. Call Log

Reason for Collection: We request one-time, limited access to your call log. This is solely to enable automated phone number verification. The system identifies a specific verification call we send, thereby completing your account registration process without requiring manual OTP entry, enhancing convenience.

Protection Measures: We only briefly identify the specific verification call signal. During this process, we will not read, store, or deeply analyze your personal call history or any call content. The use of this permission is strictly limited to verification purposes, and it is a one-time process.

2.10. Device Information

Reason for Collection: This includes your device's storage status, battery usage, Bluetooth connection status, hardware specifications, memory information, network connection type, and sensor data. This information is crucial for ensuring the app runs stably on various devices, optimizing performance, managing battery consumption, and providing a smoother calculation experience.

Protection Measures: This device information is anonymized and used solely for technical analysis and product optimization, not linked to your personal identity, and absolutely not used to track your personal behavior.

3. How We Use Your Information

Your information is used for the following distinct purposes:

  • Service Provision and Security: We use your data to manage your account, activate core calculation functions, and guard against unauthorized access.
  • Service Enhancement: Anonymous technical data is analyzed to pinpoint and resolve issues, improve stability, and elevate the overall user experience.
  • Communication with You: We may use your contact details to send crucial service updates, security alerts, or respond to your support inquiries.

4. Data Security and Protection

We implement robust, industry-leading security protocols to safeguard your data, encompassing:

  • Encryption Technology: All your data is protected with end-to-end encryption, both during transmission and while stored on our secure servers.
  • Access Control: We enforce stringent internal access controls, ensuring that only authorized personnel can access user data.

5. Data Retention and Deletion

5.1. Retention Period

We retain your data for the duration your account remains active. To comply with Indian legal mandates, certain data may be kept for five (5) years following your account's deletion.

5.2. Your Deletion Rights

You possess the right to request the removal of your personal data at any time by contacting us at customer@lakhvadankganit.com. We will process verified requests within 15 working days.

5.3. Inactive Accounts

Accounts that show no activity for a continuous period of eighteen (18) months will be automatically scheduled for deletion after a 30-day notice is provided to you.

6. Information Sharing Policy

We do not sell your personal data. We will only share your information under two restricted circumstances:

  • With Essential Service Partners: Limited data may be shared with trusted partners (such as our cloud hosting provider) under stringent confidentiality agreements.
  • For Legal Compliance: We may disclose your information if mandated by law or a valid legal process.

7. Policy Updates

This Privacy Policy may be revised periodically. Any modifications will be posted on our website, and for significant updates, direct notification will be provided within the app.

8. Contact Us

Should you have any questions or concerns regarding this policy, please reach out to us.

Email: customer@lakhvadankganit.com

Website & Full Policy: https://www.lakhvadankganit.com/privacy-policy

Response Time: We are committed to addressing all inquiries within 10 working days.